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Privacy Policy
Effective Date: 1/15/2026
Surplus Recovery Group (“Company,” “we,” “our,” or “us”) is committed to maintaining the confidentiality, integrity, and security of personal information. This Privacy Policy describes the categories of information we collect, the purposes for which it is used, the circumstances under which it may be disclosed, and the rights available to consumers under applicable law. This policy applies to all visitors to our website, all clients who engage our surplus fund recovery services, and any other individuals who communicate with us regarding our operations.
By accessing our website or utilizing our services, you acknowledge and agree to the terms set forth in this Privacy Policy.
Information Collected
We collect personal identifiers, such as name, address, email address, telephone number, date of birth, and government-issued identification, for identity verification purposes. We collect property-related and claim-specific information, including property addresses, foreclosure sale details, ownership documentation, and surplus fund records. Probate or heirship documentation may be required where applicable.
Financial information, including bank account details, tax identification numbers, and lien or debt records associated with a property, may be collected for purposes of claim processing and disbursement. We also collect communications, including emails, call records, and text messages, as well as website usage data such as IP addresses, browser type, device information, and site navigation activity.
Use of Information
Information is used to verify eligibility for surplus fund recovery, prepare and submit required documentation, comply with applicable laws, and maintain service records. Data may also be used to manage business operations, improve website performance, ensure regulatory compliance, and communicate with clients regarding service updates. With express consent, information may be used for promotional or educational communications.
Disclosure of Information
Information may be disclosed to county clerks, courts, trustees, or government agencies as necessary to process claims. Attorneys, legal representatives, notaries, document preparation professionals, and contracted service providers may also receive data when required to fulfill service obligations. Technology providers engaged to maintain secure data storage or communications may process information under strict confidentiality obligations.
The Company does not sell personal information as defined under the California Consumer Privacy Act (CCPA). Disclosures are made only in connection with the performance of contracted services, compliance with legal obligations, or to protect the rights, property, or safety of the Company or its clients.
CCPA Rights for California Residents
If you are a California resident, you are entitled to specific rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CPRA). These rights include the right to know what categories of personal information we collect, the right to access the personal information we hold about you, the right to request deletion of your personal information (subject to legal or contractual requirements), the right to correct inaccuracies, and the right to opt out of the sale or sharing of personal information.
California residents also have the right to limit the use and disclosure of sensitive personal information. Requests to exercise these rights may be submitted to privacy@surplusrecoverygroup.com. We will verify your identity before processing such requests and will not discriminate against individuals who exercise their rights under the CCPA.
VCDPA Rights for Virginia Residents
If you are a resident of Virginia, the Virginia Consumer Data Protection Act (VCDPA) provides additional rights. These rights include the right to confirm whether we are processing your personal data, the right to access and obtain a copy of your personal data, the right to correct inaccuracies, the right to request deletion of personal data, and the right to obtain a portable copy of data you have provided.
You also have the right to opt out of the processing of personal data for purposes of targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects. Requests to exercise VCDPA rights may be submitted to privacy@surplusrecoverygroup.com. If we decline to take action in response to a request, you may appeal the decision, and we will provide instructions for submitting an appeal in compliance with the law.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and contractual obligations. Data may also be retained for the resolution of disputes and the enforcement of agreements. Requests for deletion are subject to applicable recordkeeping and compliance requirements.
Security of Information
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, or destruction. These measures include encryption, secure servers, access controls, and routine system audits. While these measures are designed to reduce risks, no security system is entirely invulnerable to attack. Clients are encouraged to take precautions when transmitting sensitive information electronically.
Individual Rights and Requests
Individuals wishing to exercise rights under CCPA, VCDPA, or other applicable privacy laws may do so by contacting us at privacy@surplusrecoverygroup.com. Verification of identity will be required to process such requests. We will respond within timeframes mandated by law and provide explanations in cases where legal or contractual obligations prevent compliance with a request.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the data collection practices, privacy policies, or content of such third parties. Individuals should review external privacy policies before providing personal information to those entities.
Sensitive Case Information
Because surplus fund recovery requires documentation such as probate records, lien releases, court filings, and heirship affidavits, these materials are processed only for legitimate business and legal purposes. All such documentation is subject to strict confidentiality measures and shared solely with authorized parties necessary to complete recovery proceedings.
Remarketing and Advertising
Our website uses Google Ads remarketing and similar tools to advertise online.
This means:
- Third-party vendors, including Google, may show our ads on other websites or mobile apps across the Internet.
- These vendors use cookies and/or device identifiers to serve ads based on your past visits to our website.
- This helps ensure that our advertising is more useful and relevant to you.
The purpose of this data collection is to provide personalized advertising and better understand which of our services are most helpful to visitors.
Third-Party Cookies and Tracking
Third-party vendors, including Google, use cookies to display our ads based on your previous interactions with our website.
Cookies are small text files placed on your device to help remember your preferences and browsing behavior.
You can manage or delete cookies at any time through your browser settings.
For more information about how Google uses data in advertising, visit:
https://policies.google.com/technologies/ads
Opt-Out Options
You can opt out of personalized advertising in the following ways:
- Google Ads Settings: Adjust your ad preferences or opt out of Google’s use of cookies for personalized ads at https://adssettings.google.com
- Network Advertising Initiative (NAI): Opt out of third-party vendor cookies at https://optout.networkadvertising.org/
- Mobile Device Settings: You can reset or delete your device’s advertising ID in your phone’s privacy or ad settings.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in law, operational practices, or technology. Updates will be published on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated Privacy Policy.
Contact Information
Questions or requests regarding this Privacy Policy, including rights under CCPA or VCDPA, should be directed to:
Surplus Recovery Group
Email: privacy@surplusrecoverygroup.com1